Shipping & Delivery

Refunds

We will notify you once we’ve received and inspected your return and begun to process the refund if approved. You’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. To start a return, you can contact us at evan@route19brewing.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return may take longer to process, and at the discretion of Route 19 Brewing, may be rejected.

Note: We will do our best to assess each situation fairly and reasonably however, you may also be obligated to pay excess shipping charges for the return label. You can always contact us for any return question at evan@route19brewing.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Unfortunately, we cannot accept returns on clearance items or gift cards.

Exchanges

The fastest way to ensure your order is corrected is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We will work with you to make this quick and easy.

Refunds

We will notify you once we’ve received and inspected your return and begun to process the refund if approved. You’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Shipping

Note: Beer ships within Nova Scotia only and must be ordered in quantities of 12. All other items ship Canada-wide (excluding Northwest Territories, Nunavut and Yukon). 

Shipping within Nova Scotia is free on all orders over $150.

Free shipping to Ontario, Quebec, Prairies, British Columbia with purchase of $200 or more. $25 Flat fee on orders under $200.

Items are shipped via Canada Post expedited parcel and will include tracking information.

Home Delivery

Delivery to HRM: Weekly (order by Monday at 12 noon.)

Delivery to Cape Breton: Weekly (order by Monday at 12 noon.)

Delivery is free. Beer must be ordered in quantities of 12.

Pickup

We are open for pickup during select hours only. You'll receive confirmation when your order is ready for pickup.